Technic support contact info:
What we can support:
1: we sale auto diagnsoitc tool for 5 years .we are familiar with auto diagnostic tool function and qulity and service.
2:we use the Team viewer software to solove your software problem ,for example benz star software problem,lexia or volvo vida dice install problem...
3:we have professional technic man to answer our forum question.so if you have problem or want to ask some techinic question,you can login and
left your quesion in our forum.
4:we have factory and professional technic man produce all kind of cable with super good qulity , if you have the cable business ,like the auto calbe ,
industry control cable .... you can contact with us.
5:if you want to be our dealer or want to do the internet business, we can help you build a good web like ours .or you can tell me what kind of website
you want to have ,we can help you make it.
6: if you are do the differnt but relate business like car spare part,you can put the adverstment in our web first page.it will help you get the good qulity
What is our guarantee policy
The guarantee of our most products is one year. And we guarantee our product in a good condition before shipping out, our QC stuff will carefully do quality check and paste our own QC label on every product.
Lost Products: If products get lost in delivery, or you still don’t get your item for a long time, please contact our customer service timely. We will deal with this ASAP. Please do not deal with it all by yourself, we want you communicate with us. Usually, we will provide tracking number and tracking link timely. If products get lost on the way and we get confirm from couriers, we will arrange redelivery for your products. If you want ship it through express, then you need to pay express shipping fee.
Return Policy Exchange Policy and Repair Policy of Aototech:
Before you want to return item to us, please read and follow the below instructions.
Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.
1. Which situation Aototech provides return policy?
We promise to obey the return policy when the item has the problem bellow, but you must sent back the item after we knowing your problem and what you want us to do.
1)the product have quality problem. It can not work once you receive it or it encounter crash in delivery causing you can not use it. This situation we will return full refund.
2)in some particular situation, our return policy can be open for you after our customer service learning your particular problem, and in this condition we will charge you 10% handling fee.
3)you order a wrong item and negotiate with our customer service to exchange for a right product, this exchange policy is also for you. But you need pay the shipping cost to us as well as return to you.
4)if we miss-shipped the items, we will be responsible for an item exchange and any shipping fees. If you choose this, you can also return the product and get a full refund plus the shipping and handling fee, but you must make sure to sent it back through ordinary airmail.
2. Which situation uobd2 do not provide return policy?
Please check detail before you purchase on WWW.AOTOTECH.COM. If you have any doubt, please check with our customer service, you can get our customers service information from our website.
1)If you order wrong item by yourself, or you found it is not you want to order (not quality problem), we will not provide return policy to you, please aware of this.
2) If the item is damaged by yourself, we can not provide exchange service for you. But you can return for repair.
3. What you do before returning for replacement?
1)If your product is damaged in delivery, we will exchange it free for you and undertake the shipping cost you ship back to us by ordinary airmail.
2)If you order a wrong item and negotiate with our customer service to exchange for a right item, this exchange policy is also for you. But you need to pay the shipping cost to us as well as return to you.
3)you need keep touch with our customer service to make sure we get it. After we check the item, we will provide exchange service for you. We will inform you when everything done. Please remember to check your email time to time.
Notice (1): you need contact our customer service to tell us your problem. What's wrong with your item and what you want us do for you.
Notice (2): When you confirm to return the items to us, please use ordinary airmail or EMS to return it, and write ship to the address our customer service provides. Please do not use DHL, UPS, FEDEX and TNT or any other courier, because we can not get your return item, we will not responsible for that.
Notice (3): All return for refund or return for exchange all should be done within 14 days.Otherwise,we can not provide this two policy.
After we get your item return to us and check the item in good condition, we will issue you refund according to our policy within 2 working days through PayPal, please check your PayPal account timely or contact our customer service. And we will charge you 10% handling fee.
5. What is the repair policy?
1) When your product encounter broken after using some days and need repair, we will provide repair service for you.
2)Please contact with AOTOTECH customers service about the repair.
3)You need use ordinary airmail to send the item back to us, after we fix it, we will send back to you. We will not charge you for ordinary airmail ship back, but if you ask for express shipping, you need to pay for this.
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